Mazumi is a motivated, tech-savvy customer service professional with strong experience in remote support, inquiry resolution, and data-driven projects. With a solid background in customer-facing roles and technical skills including CRM platforms, data entry, and UI/UX
principles, Mazumi excels in delivering efficient, accurate, and customer-focused service.

Her experience spans roles as a Customer Service Assistant, Annotation Specialist, and Research Assistant, where she demonstrated attention to detail, problem-solving, and adaptability in fast-paced environments. Currently pursuing a BSc in Cybersecurity at APIIT, she brings a unique combination of technical knowledge and excellent communication skills, making her an ideal candidate for remote customer service, data annotation, and administrative support roles.

• Key Skills: Remote Customer Support, CRM Platforms, Data Entry, UI/UX Principles, Problem-Solving, Technical Troubleshooting, Time Management
• Education: BSc Cybersecurity (Ongoing) | APIIT Foundation in IT (Distinction)
• Languages: Fluent in English & Sinhala | Conversational Tamil & Malay