With over six years of experience in customer service, project management, and digital marketing, Sandy is a versatile professional with a strong customer-centric mindset. She has expertise in handling customer inquiries across multiple channels, managing service operations, and optimizing workflows to enhance efficiency.

Her background in Psychology and Brand Management gives her a unique ability to understand customer behavior, develop engagement strategies, and drive business growth. Sandy is proficient in CRM tools, digital marketing, stakeholder communication and process management, making her an asset to any customer service or project coordination team.

She has worked with international companies across various industries, excelling in roles such as Customer Service Assistant, Digital Marketing Strategist, and Junior Project Manager. Her adaptability, problem-solving skills, and ability to handle high-pressure environments make her a top candidate in Kiwi Outsourcing’s talent pool.

• Key Skills: Customer Service, Process Optimization, CRM & Helpdesk Software, Business Development, Workflow Coordination, Conflict Resolution

• Languages: Fluent in English & Sinhalese, Intermediate in Tamil

• Certifications: Google Analytics, Digital Marketing (Google Certified), Email Marketing (HubSpot), Inbound Marketing (HubSpot), Strategic Brand Management