Dulanjala is a customer service and operations professional with over 7 years of experience spanning telecom, finance, consulting, and virtual assistance across Australia, Dubai, and Sri Lanka. She has held key roles including Team Lead – Virtual Assistant at Veterans First Consulting (Australia) and Customer Accounts Executive at Superloop Telecommunications, where she specialized in CRM management, client case handling, and operational support.
Her expertise includes leading teams, streamlining workflows, and ensuring compliance in client referrals, documentation, and cross-border operations. With a BSc (Hons) in Accounting and Finance from the University of Plymouth (UK), Dulanjala combines
financial acumen with strong problem-solving and customer service skills. She is known for her adaptability, professionalism, and ability to collaborate effectively across international teams.

• Key Skills: Customer Service, Team Leadership, CRM Management, Case Handling, Process Optimization, Client Relations, Cross-Border Collaboration, Administrative Support
• Education: BSc (Hons) Accounting and Finance – University of Plymouth, UK
• Languages: Fluent in English & Sinhala