With over six years of experience in customer service and team leadership, Rashma is a dynamic professional with a proven track record of managing customer relationships and optimizing service operations. She has extensive expertise in handling customer inquiries, resolving technical issues, and leading high-performing teams to achieve key performance indicators.

Rashma’s experience as a Senior Executive and Team Leader in business process outsourcing (BPO) has equipped her with strong problem-solving abilities, stakeholder management skills, and the ability to work in fast-paced environments. She has successfully managed customer complaints, trained new agents, and ensured high service quality across international markets, including the UK, Norway, New Zealand, Singapore, and Australia.

Her adaptability, leadership, and dedication to customer satisfaction make her a valuable addition to Kiwi Outsourcing’s talent pool.

Key Skills: Customer Service, Team Leadership, Process Optimization, Complaint Resolution,
KPI Management, Training & Development, Stakeholder Communication
Languages: Fluent in English & Sinhala