What to know when hiring from Sri Lanka
From time zones to talent—learn how to build a successful outsourcing partnership with Sri Lanka the smart way.
Introduction
As the global workforce becomes more interconnected, New Zealand businesses are increasingly looking beyond local talent to fill skill gaps and drive efficiency. Sri Lanka has emerged as a promising outsourcing destination due to its highly skilled workforce, cost-effective labour market, and strong English proficiency. Hiring from Sri Lanka offers many advantages, but understanding the country’s work culture, regulations, and talent landscape is essential for a successful partnership. This guide explores the key aspects New Zealand businesses should consider when hiring from Sri Lanka.
The Skilled Workforce in Sri Lanka
Sri Lanka boasts a well-educated workforce, particularly in fields such as information technology, finance, customer support, and engineering. The country produces thousands of graduates annually from universities and professional training institutes, many of whom have internationally recognised qualifications. The IT and Business Process Outsourcing (BPO) sectors have grown rapidly, with Sri Lanka positioning itself as a strong player in the global outsourcing market. Additionally, the workforce is known for its adaptability and ability to work with international clients, making it an excellent choice for New Zealand businesses looking to expand their talent pool.
Cost-Effectiveness and Financial Benefits
One of the main reasons businesses in New Zealand outsource to Sri Lanka is the significant cost advantage. Labour costs in Sri Lanka are lower than in New Zealand, allowing companies to access skilled professionals at a fraction of the cost. This cost efficiency does not mean compromising on quality many Sri Lankan professionals have experience working with international companies and deliver high work standards. Additionally, businesses can save on infrastructure and operational expenses by outsourcing tasks to remote teams in Sri Lanka.
Cultural Compatibility and Work Ethics
Cultural understanding plays a crucial role in successful outsourcing. Sri Lanka has a work culture that values dedication, professionalism, and continuous learning. Employees tend to be highly committed and respectful of deadlines, which aligns well with the expectations of New Zealand businesses. Furthermore, English is widely spoken in professional environments, reducing language barriers and ensuring smooth communication. New Zealand companies that take the time to understand Sri Lankan business etiquette, such as a strong emphasis on hierarchy and respect for authority, will find it easier to build strong working relationships with their offshore teams.
Time Zone Differences and Business Operations
When hiring from Sri Lanka, one important factor is the time zone difference. Sri Lanka operates in the Indian Standard Time (IST) zone, which is around 7 hours behind New Zealand Standard Time (NZST). While this may initially seem like a challenge, it can be an advantage for businesses that require extended working hours. By leveraging the time difference, companies can maintain near 24-hour operations, improve customer support response times, and ensure work progresses overnight. Establishing clear communication protocols and scheduling overlapping working hours can help bridge any potential gaps caused by time zone differences.
Legal and Regulatory Considerations
When hiring from Sri Lanka, it is essential to be aware of the country’s employment laws and tax regulations. Sri Lanka has specific labour laws that govern employment contracts, working hours, and benefits. New Zealand businesses looking to hire long-term employees in Sri Lanka should consider working with local legal and HR experts to ensure compliance. Another option is to partner with a reputable outsourcing firm, such as Kiwi Outsourcing, which handles legal and regulatory requirements on behalf of the client, reducing administrative burdens and risks.
How Kiwi Outsourcing Can Help
Navigating the complexities of hiring from Sri Lanka can be challenging, but Kiwi Outsourcing simplifies the process for New Zealand businesses. We have established relationships with highly skilled professionals in Sri Lanka and provide tailored outsourcing solutions to meet the needs of our clients. Our team manages everything from talent sourcing and recruitment to payroll processing and performance management, ensuring seamless integration with your existing operations. By partnering with us, businesses can confidently access top-tier talent in Sri Lanka without the challenges of navigating foreign employment laws and operational complexities.
Conclusion
Hiring from Sri Lanka presents numerous advantages for New Zealand businesses, including access to a skilled workforce, cost savings, and increased operational flexibility. However, for a successful outsourcing partnership, companies must understand Sri Lanka’s business culture, legal framework, and time zone differences. With the right approach and a trusted outsourcing partner like Kiwi Outsourcing, businesses can maximise the benefits of hiring from Sri Lanka while minimising risks. Contact us today to explore how we can help you build a strong and efficient offshore team.